Calm in the Chaos: How EAs Can Be Indispensable During a Crisis

When crisis strikes—whether a company restructure, global event, data breach, or personal emergency—success depends not just on leadership but on who's supporting them behind the scenes.

Calm in the Chaos: How EAs Can Be Indispensable During a Crisis

Why EAs Are Crucial in Times of Crisis

EAs often have the highest situational awareness in the business. They understand information flows, know key contacts, and have their executive's trust. During crisis, a great EA can:

• Stabilize during uncertainty

• Maintain order and focus for the executive team

• Support rapid communication

• Help protect stakeholder trust

• Manage emotional load behind the scenes

Core Crisis Management Skills for EAs

1.     Stay calm and composed - Your demeanor sets the tone. Project steadiness even under pressure.

2.     Control information flow - Filter the noise and highlight what matters during the information flood that accompanies crisis.

3.     Be proactive - Anticipate needs before they're expressed. Prepare briefings, draft communications, and reschedule non-critical meetings.

4.     Know the chain of command - Understanding who makes decisions and who needs updates is vital during fast-moving situations.

5.     Communicate clearly - In crisis, clarity saves time. Ensure your messages are concise, accurate, and reach the right people.

6.     Protect your executive's wellbeing - Leadership during crisis is exhausting. Monitor your executive's schedule, nutrition, and stress levels.

How to Prepare Before Crisis Hits

• Build a crisis contact list with key stakeholders

• Understand your organization's crisis protocols

• Stay informed about industry-specific risks

• Develop your leadership skills through training and practice

Key Takeaway: EAs are often the unrecognized heroes during a crisis. While others react, EAs orchestrate. Your quiet strength, practical know-how, and intuitive leadership help move from chaos to control.