Calm in the Chaos: How EAs Can Be Indispensable During a Crisis
- Elite Forums
- Apr 14
- 2 min read
Updated: Apr 30
When crisis strikes—whether a company restructure, global event, data breach, or personal emergency—success depends not just on leadership but on who's supporting them behind the scenes.
Why EAs Are Crucial in Times of Crisis
EAs often have the highest situational awareness in the business. They understand information flows, know key contacts, and have their executive's trust. During crisis, a great EA can:
Stabilize during uncertainty
Maintain order and focus for the executive team
Support rapid communication
Help protect stakeholder trust
Manage emotional load behind the scenes
Core Crisis Management Skills for EAs
1. Stay calm and composed - Your demeanor sets the tone. Project steadiness even under pressure.
2. Control information flow - Filter the noise and highlight what matters during the information flood that accompanies crisis.
3. Be proactive - Anticipate needs before they're expressed. Prepare briefings, draft communications, and reschedule non-critical meetings.
4. Know the chain of command - Understanding who makes decisions and who needs updates is vital during fast-moving situations.
5. Communicate clearly - In crisis, clarity saves time. Ensure your messages are concise, accurate, and reach the right people.
6. Protect your executive's wellbeing - Leadership during crisis is exhausting. Monitor your executive's schedule, nutrition, and stress levels.
How to Prepare Before Crisis Hits
Build a crisis contact list with key stakeholders
Understand your organization's crisis protocols
Stay informed about industry-specific risks
Develop your leadership skills through training and practice
Key Takeaway: EAs are often the unrecognized heroes during a crisis. While others react, EAs orchestrate. Your quiet strength, practical know-how, and intuitive leadership help move from chaos to control.
Comments